Terms & Conditions

Soft Landing Club – Terms and Conditions

PLEASE READ CAREFULLY BEFORE BOOKING YOUR TRIP WITH SOFT LANDING CLUB

These Terms and Conditions apply to trips booked with Soft Landing Club Ltd (“Soft Landing Club”, “SLC”, “we”, “us” or “our”).

By booking a trip with Soft Landing Club, you (“you”, “your”, “guest” or “traveller”) confirm that:

you are 18 years of age or older;
you have read, understood and agree to these Terms and Conditions; and
you are entering into a contractual agreement with Soft Landing Club Ltd.

1. PRICE POLICY, BOOKINGS AND TRIP DEPOSIT

All Soft Landing Club trip prices are shown on the relevant booking page at the time of booking and are priced per person. Flights are not included. Shared room prices are based on the occupancy stated on the booking page, and private rooms may be available at an additional cost where offered.

Trip prices may change at any time before a booking is made. Once your booking has been confirmed, the price of your selected package will not change unless required due to an error or a change you request.

To secure your place, you must pay the deposit shown at checkout. Deposits are non-refundable and non-transferable. By paying your deposit, you confirm that you have read and accepted these Terms and Conditions.

You must provide accurate and complete information when making your booking. Any relevant special requests, accessibility requirements, allergies or other information we should be aware of should be provided to Soft Landing Club as soon as possible.

Once your booking has been confirmed, you will receive confirmation by email showing the total cost of your booking and, where a payment plan has been selected, the relevant payment dates.

Where a payment plan is available, the remaining balance must be paid according to the payment schedule provided at the time of booking. You are responsible for checking your payment dates and ensuring all payments are made by the relevant due dates.

If you are unable to make a payment on time, you must contact Soft Landing Club as soon as possible. Any extension or alternative payment arrangement is at our discretion and will only apply where confirmed by us in writing.

If a payment is missed or the final balance is not received by the applicable deadline, Soft Landing Club may cancel your booking and release your place, subject to these Terms and Conditions and applicable law.

Payments are processed through WeTravel unless otherwise agreed. Any transaction or card processing fees charged by WeTravel or your payment provider are separate from the trip price and will be shown where applicable during checkout. Where payment is made in a currency other than the currency in which the trip is priced, you are responsible for any exchange rate differences or currency conversion fees applied by your bank or payment provider.

You are responsible for checking your booking confirmation and notifying us promptly of any errors. Soft Landing Club reserves the right to correct genuine pricing or administrative errors and will contact you if this affects your booking.

2. CANCELLATION AND REFUNDS

Any payment made towards booking your place on a Soft Landing Club trip is non-refundable. Although circumstances can change, payments received from you may be used to secure your accommodation, activities and other services included within the trip.

These financial commitments mean that Soft Landing Club is unable to offer a refund if you choose to cancel your booking.

Should your circumstances change and you need to cancel your booking, you must inform Soft Landing Club in writing as soon as possible by emailing hello@softlandingclub.com. Your booking will not be treated as cancelled until we have received your notice of cancellation and you have received written confirmation from us.

If the trip is cancelled by Soft Landing Club, any refund due will be returned to the payment method used for the original payment.

3. TRAVEL INSURANCE

It is a condition of booking that all Soft Landing Club travellers have comprehensive travel insurance for the duration of the trip. Soft Landing Club does not provide, sell or arrange travel insurance.

You are responsible for ensuring that you are covered by a valid travel insurance policy before travelling and that the cover is suitable for your individual needs.

Your policy should cover trip cancellation, medical treatment and emergencies, personal liability, loss of personal belongings and emergency evacuation or repatriation.

You must ensure that your policy also covers all activities you intend to participate in during the trip, including any activities that may require additional or specialist cover.

It is your responsibility to read your policy carefully, disclose any relevant pre-existing medical conditions where required by your insurer and arrange any additional cover you may need.

You should have access to your insurance policy details and any necessary documentation while travelling. Any costs arising because you have failed to obtain appropriate travel insurance will be your responsibility.

You may be asked to provide evidence of valid travel insurance before departure.

You confirm that you are over the age of eighteen (18) and are physically and mentally able to participate in the trip and the activities included within it. You are responsible for ensuring that any medical conditions, disabilities or other circumstances do not prevent you from safely participating in the trip.

You should discuss any questions or concerns about your physical or mental health with an appropriate healthcare professional before travelling. Where necessary, you should obtain medical advice confirming that you are able to participate in the trip and any activities included.

You must inform Soft Landing Club before the trip of any medical conditions, allergies, disabilities, accessibility requirements or other circumstances that may affect your participation or require additional support.

If at any point you have concerns about your ability to safely participate in an activity, you should stop participating and seek appropriate medical attention.

Some trips or activities may take place in areas where access to medical services or hospital facilities is limited. Any medical treatment, emergency assistance or evacuation costs are your responsibility and should be covered by appropriate travel insurance.

Soft Landing Club reserves the right to restrict or refuse participation in a particular activity where there is a genuine health or safety concern for you or another traveller.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

4. HEALTH AND SAFETY

5. ASSUMPTION OF RISK

You understand that travel and participation in certain activities can involve inherent risks, including the risk of personal injury, illness, property damage or other unforeseen circumstances.

Some Soft Landing Club trips may include physical activities, unfamiliar environments, remote locations or destinations where medical facilities and emergency services may differ from those available in your country of residence.

You are responsible for familiarising yourself with relevant travel information for your destination and considering whether the activities included in the trip are suitable for you.

By choosing to participate in a Soft Landing Club trip, you acknowledge and accept the ordinary risks associated with travel and the activities you choose to take part in.

You are responsible for following safety instructions provided by Soft Landing Club, activity providers and other suppliers, and for exercising reasonable care for your own safety and the safety of others.

6. CHANGES

Soft Landing Club reserves the right to make reasonable changes to the itinerary, accommodation, activities or other aspects of the trip where necessary. This may include changes due to weather conditions, natural disasters, political instability, safety concerns, supplier changes, third-party cancellations, unforeseen events or other circumstances outside our control.

Where possible, we will make reasonable efforts to provide a suitable alternative of a similar standard. Participants will be notified of any significant changes as soon as reasonably possible. Any significant cost adjustments resulting from a change will be communicated to you where applicable.

All trips are subject to a minimum number of confirmed travellers. If the required minimum number is not met, Soft Landing Club reserves the right to cancel or reschedule the trip.

If Soft Landing Club cancels the trip because minimum numbers have not been met, any refund due will be returned to the original payment method.

7. PARTICIPANT CONDUCT

Participants are expected to behave responsibly, respectfully and considerately towards fellow travellers, Soft Landing Club hosts, suppliers, local communities and the environment.

Soft Landing Club reserves the right to refuse participation in, or remove a traveller from, a trip or activity where their behaviour presents a risk to themselves or others, disrupts the experience of the group, or negatively affects the safety, comfort or wellbeing of other travellers, hosts or suppliers.

This includes, but is not limited to, disruptive, abusive, threatening, harassing, discriminatory or unsafe behaviour, repeatedly failing to follow reasonable instructions given by Soft Landing Club hosts or suppliers, excessive alcohol consumption that results in unsafe, disruptive or inappropriate behaviour, or the possession, use or supply of illegal drugs or controlled substances.

Travellers are responsible for consuming alcohol responsibly and complying with all local laws and regulations relating to alcohol and controlled substances.

Where a traveller is removed from the trip, no refund will be provided. Any additional accommodation, transport, meals or other costs incurred following removal will be the traveller’s responsibility.

8. TRAVEL DOCUMENTS

You are responsible for ensuring that you have all valid travel documents required for your trip, including your passport, visas and any documentation required for entry or transit through the countries you are visiting.

It is your responsibility to check and comply with all passport, visa, entry and transit requirements before departure.

Soft Landing Club may provide general information or guidance where possible, but we are not responsible for obtaining passports, visas or other travel documentation on your behalf.

Soft Landing Club is not responsible if you are unable to travel or participate in the trip because you do not have the correct or valid travel documents.

9. AIRPORT TRANSFERS

Where airport transfers are included in your trip, this will be stated on the relevant booking page. Unless expressly stated otherwise, your booking does not include flights or transport to and from your home country.

Airport transfers in the destination are included only where specified as part of your package. You must send your correct flight details to Soft Landing Club by the deadline provided. Failure to provide your flight details by the required deadline may mean that we are unable to provide your included airport transfer.

Airport transfers may be shared with other Soft Landing Club travellers arriving or departing at similar times. This may result in additional waiting time at the airport or accommodation. We will make reasonable efforts to minimise waiting times.

Soft Landing Club cannot guarantee that a Soft Landing Club host or representative will be present on every individual airport transfer.

All travellers using a Soft Landing Club organised transfer must follow the reasonable instructions of the driver, transfer provider and Soft Landing Club hosts at all times.

Airport transfers are arranged based on the flight information provided by you. If your flight is cancelled, delayed, rescheduled or rerouted, you must inform Soft Landing Club as soon as possible. We will make reasonable efforts to assist, but cannot guarantee that an alternative transfer can be provided.

Soft Landing Club will not be responsible for monitoring changes to your individual flight. You are responsible for ensuring that the flight information you provide is accurate and up to date.

Airport transfers are provided on the official arrival and departure dates and within any designated transfer times communicated for your trip. If you arrive or depart outside these dates or times, or miss your arranged transfer, you will be responsible for arranging and paying for your own transportation.

You must be at the agreed meeting or pick-up point at the time communicated to you. If you are not present at the arranged time, the transfer may leave without you.

Delays may occur due to traffic, weather conditions, mechanical issues, accidents or other circumstances outside our control. Where reasonably possible, Soft Landing Club will work with the transfer provider to resolve the issue or arrange an alternative.

Airport transfers may be operated by third-party transport providers. Soft Landing Club will make reasonable efforts to work with reputable providers and assist with any issues that arise during an organised transfer.

If disruption to your independently booked travel means that you miss your arranged transfer or part of the trip, Soft Landing Club is not responsible for reimbursing services missed as a result. Where reasonably possible, we will assist you in reconnecting with the group, but any additional transport, accommodation or other costs incurred will be your responsibility.

10. YOUR LUGGAGE

Luggage may be stored in the hold or luggage compartment of any organised airport transfer and may not be accessible during the journey.

It is your responsibility to ensure that your luggage is correctly loaded and unloaded from any transfer, following the instructions of the driver or transfer provider.

Small hand luggage containing passports, money, medication, electronics and other valuables should be kept with you wherever possible. You are responsible for keeping your personal belongings and valuables safe during the trip and any organised transfers.

Soft Landing Club is not responsible for luggage or personal belongings that are left behind, incorrectly loaded or lost as a result of a traveller failing to collect or take reasonable care of their belongings.

You are responsible for collecting all of your luggage and personal belongings when leaving any transfer vehicle.

We strongly recommend that your travel insurance includes appropriate cover for lost, stolen, delayed or damaged luggage and personal belongings.

11. PHOTOGRAPHY AND MEDIA

Photographs and videos used on the Soft Landing Club website, social media or other promotional materials are intended to represent the type of accommodation, activities and experiences that may be included on our trips. Actual facilities, activities and experiences may vary.

Soft Landing Club trips may be photographed or filmed by Soft Landing Club, its hosts, photographers, videographers, contractors or other authorised representatives.

By booking and participating in a Soft Landing Club trip, you acknowledge and agree that photographs, video footage and other content featuring you may be captured and used by Soft Landing Club for promotional, marketing, advertising, social media, website and other commercial purposes, including the promotion of future Soft Landing Club trips.

Content may be cropped, edited, adapted, combined with other material or otherwise modified for these purposes.

Soft Landing Club may allow authorised photographers, videographers, contractors, agencies or other partners working on our behalf to capture, edit or use this content for approved Soft Landing Club purposes.

Travellers are welcome to take photographs and videos during the trip for their own personal use and social media, provided this does not unreasonably interfere with the privacy, comfort or enjoyment of other travellers.

If you have any concerns about appearing in photographs or video, please contact Soft Landing Club in writing before the start of your trip. We will make reasonable efforts to accommodate individual preferences where possible, although we cannot guarantee that you will not appear incidentally in group photographs, background footage or content captured during shared activities.

12. LIABILITY

Soft Landing Club is not responsible for loss, damage, injury, delay or additional expenses resulting from circumstances outside our reasonable control, including severe weather, natural disasters, political unrest, transport disruption, the actions or omissions of third parties, or other unavoidable and extraordinary circumstances.

Participants are responsible for exercising reasonable care for their own safety, following reasonable instructions provided by Soft Landing Club and its suppliers, and complying with local laws and regulations while travelling.

Where loss or expense arises from a traveller’s own actions, failure to follow reasonable instructions or failure to obtain appropriate travel insurance, the traveller will be responsible for those resulting costs.

13. GRATUITIES

Gratuities and tips are not included in the trip price unless expressly stated otherwise. Any tips given to guides, drivers, hotel staff, restaurant staff, activity providers or other suppliers are at your discretion.

14. NOT INCLUDED IN THE TRIP PRICE

Unless expressly stated otherwise on the relevant trip booking page, the trip price does not include flights, airline baggage fees, passports, visas, vaccinations, travel insurance, gratuities, optional activities or excursions, meals and drinks not listed as included, personal purchases or other expenses of a personal nature.

Any additional costs incurred during the trip are your responsibility.

15. ACCOMMODATION

Soft Landing Club may use a range of accommodation types, including hotels, villas, apartments, guesthouses or other suitable properties. The accommodation included on each trip will be stated on the relevant booking page.

Shared rooms will typically consist of twin rooms with separate beds, unless otherwise stated. If you book a shared room, you agree to share with another Soft Landing Club traveller. Private rooms may be available at an additional cost where offered.

Where roommate matching is provided, we may ask you to complete a compatibility questionnaire. We will make reasonable efforts to match travellers based on the information provided, but specific roommate requests or matches cannot be guaranteed.

Room categories, layouts, bed configurations, views and other preferences may vary depending on the accommodation provider and cannot always be guaranteed.

Check-in and check-out times vary by property and destination. Soft Landing Club cannot guarantee early check-in or late check-out.

16. OPTIONAL ACTIVITIES & FREE TIME

Soft Landing Club trips may include periods of free time where travellers are free to make their own plans.

Any activities, excursions, meals, nightlife, transport or other arrangements you choose to take part in during your free time, which are not listed as included on the relevant trip page, are separate from your Soft Landing Club booking and are undertaken at your own discretion.

If you book an activity or service directly with a local operator or other third party, you are entering into a separate agreement with that provider and will be subject to their own terms and conditions.

Soft Landing Club may recommend places, activities or experiences during your free time, but a recommendation does not mean that the activity or service forms part of your Soft Landing Club trip.

You are responsible for your own safety, expenses and transport during free time and for ensuring that any activities you choose to participate in are suitable for you and covered by your travel insurance.

17. COMPLAINTS AND SERVICE ISSUES

If you experience any problem during your trip, please notify Soft Landing Club as soon as possible so that we have the opportunity to assist and, where possible, resolve the issue during the trip.

If your concern has not been resolved, you should contact Soft Landing Club in writing after the trip with details of your complaint.

We will review any complaint and respond as soon as reasonably possible.

18. GOVERNING LAW

These Terms and Conditions and any booking made with Soft Landing Club are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms and Conditions or your booking will be subject to the jurisdiction of the appropriate courts, without affecting any rights you may have as a consumer to bring proceedings in another part of the United Kingdom where applicable.

Soft Landing Club reserves the right to make reasonable changes to these Terms and Conditions from time to time, including where necessary to reflect changes in law, regulation or the operation of our trips. Updated Terms and Conditions will be published on the Soft Landing Club website.

Unless required by law, changes made after your booking will not materially reduce the rights that applied to your confirmed booking.

By booking a Soft Landing Club trip, you acknowledge that you have read, understood and agreed to these Terms and Conditions.